Can I order an item for delivery to an international address?
Yes, we use FedEx or a similar service to ship our goods, so can deliver to almost anywhere in the world.
A full list of the countries served can be seen when you view your basket. In the 'Order Summary' section is a drop-down menu, selecting your country from this list will automatically update the total value of your order. Please note: after your order is placed on our website we will contact you to confirm the exact amount for the delivery destination. The price displayed in the basket in indicative and may not be reflected on site as the full final cost of shipping to your desired destination. We will only request a charge of an additional amount to cover the actual cost to ship the item.
Please be aware, you may be liable to pay any additional import duty and taxes once the item arrives in your country.
If you cannot find your country, please contact our customer support team who will arrange a suitable alternative shipping method.
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What are your delivery charges?
Delivery charges vary depending on the delivery address. At the moment there is free* delivery for UK and Ireland orders over £100 or €125 (excluding Scottish Highlands and all offshore islands (Jersey, Guernsey etc). Below this order level the ...
How long does delivery take?
Orders taken via our website are normally processed within an hour or two of receipt during working hours. However, we source products from all around Europe, so delivery times vary per order and in some cases can be longer than a 30 day lead time. ...
Can I order by telephone?
Yes, absolutely. Please phone our sales team on +44 (0)28 90 666 615 and they'd be delighted to help. Please note our team is based in Belfast, UK and our office hours are 0900 to 1700 GMT.
Cancelling Orders
You have the right to cancel an order, and you can do so by telephone, or emailing us at support@thelightsource.co.uk. We encourage you to do this as soon as possible so as to catch the goods before they are dispatched, or manufacturing commences. ...
Your goods arrived damaged
In the event that your order arrives in a damaged condition please contact us within 48 hours of receipt. Please email us photographs of the damage and the packing to support@thelightsource.co.uk. Without this information we cannot properly ...