Can I order by telephone?
Yes, absolutely. Please phone our sales team on +44 (0)28 90 666 615 and they'd be delighted to help.
Please note our team is based in Belfast, UK and our office hours are 0900 to 1700 GMT.
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Can I order an item for delivery to an international address?
Yes, we use FedEx or a similar service to ship our goods, so can deliver to almost anywhere in the world. A full list of the countries served can be seen when you view your basket. In the 'Order Summary' section is a drop-down menu, selecting your ...
Cancelling Orders
You have the right to cancel an order, and you can do so by telephone, or emailing us at support@thelightsource.co.uk. We encourage you to do this as soon as possible so as to catch the goods before they are dispatched, or manufacturing commences. ...
What Payment Methods do you Accept?
Paying for your order is extremely simple with us. We are able to process payments directly on our website for MasterCard and Visa in GBP. Please note, at this time we are unable to accept AMEX or Diners club cards. All Payments via the website are ...
What are your delivery charges?
Delivery charges vary depending on the delivery address. At the moment there is free* delivery for UK and Ireland orders over £100 or €125 (excluding Scottish Highlands and all offshore islands (Jersey, Guernsey etc). Below this order level the ...
I've forgotten my password
Don't worry! If you've forgotten your password please click here. Then click "Forgotten Password" under the Returning Customers section. If you're still having problems please contact us via live chat (bottom right hand corner), email ...