How long does delivery take?
Orders taken via our website are normally processed within an hour or two of receipt during working hours. However, we source products from all around Europe, so delivery times vary per order and in some cases can be longer than a 30 day lead time. This is due to the nature of the products supplied. If concerned about delivery time please
contact sales before placing your order.
We will email you within two working days to confirm the delivery time of your order, at which point if you are not happy you can cancel the order or substitute products in an effort to achieve a better delivery time. Any changes in delivery times will be sent to you by email with a new anticipated date of delivery. Delivery times may differ slightly for large items or multiple orders. We will inform you immediately should your item not be in stock. Alternative options include placing the product on backorder, sourcing a similar product of the same value and style or canceling your order.
We are always working on ways in which we can provide you with the most up to date stock information on our website. With regard to expected delivery times, we will do our utmost at every stage to keep you informed of any changes.
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What are your delivery charges?
Delivery charges vary depending on the delivery address. At the moment there is free* delivery for UK and Ireland orders over £100 or €125 (excluding Scottish Highlands and all offshore islands (Jersey, Guernsey etc). Below this order level the ...
Can I order an item for delivery to an international address?
Yes, we use FedEx or a similar service to ship our goods, so can deliver to almost anywhere in the world. A full list of the countries served can be seen when you view your basket. In the 'Order Summary' section is a drop-down menu, selecting your ...
Our unwanted returns policy
Public Customers Our simple returns policy is designed to allow you to shop with peace of mind. As a member of the public you can return unwanted products so long as you inform us within 14 days of receiving the order. You will be provided a ...
Do you have a showroom?
Yes, we have a showroom and experience centre at our Belfast offices. However, this is an appointment only facility focused on lighting technologies and effects and design meetings rather than a shop like display of products. Take a virtual tour of ...
Your goods arrived damaged
In the event that your order arrives in a damaged condition please contact us within 48 hours of receipt. Please email us photographs of the damage and the packing to support@thelightsource.co.uk. Without this information we cannot properly ...