Who is eligible for a trade account?
Our definition of a “trade customer” is any business or sole-trader that purchases or specifies lighting on a regular basis in the context of their business activities. These businesses include interior designers, design & build firms, electricians, procurement businesses, chains of restaurants, etc. If you are unsure whether you are eligible you can contact us or submit our trade account application (it only takes less than a minute!) and we will let you know.
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What evidence do you require for a trade account?
We will accept that you represent the business you say you do if: Your email address includes the name or nature of your business You can point us to your business website or trade website and that site confirms your credentials. In this case we will ...
What are your delivery charges?
Delivery charges vary depending on the delivery address. At the moment there is free* delivery for UK and Ireland orders over £100 or €125 (excluding Scottish Highlands and all offshore islands (Jersey, Guernsey etc). Below this order level the ...
Our unwanted returns policy
Public Customers Our simple returns policy is designed to allow you to shop with peace of mind. As a member of the public you can return unwanted products so long as you inform us within 14 days of receiving the order. You will be provided a ...
What Payment Methods do you Accept?
Paying for your order is extremely simple with us. We are able to process payments directly on our website for MasterCard and Visa in GBP. Please note, at this time we are unable to accept AMEX or Diners club cards. All Payments via the website are ...