Your goods arrived damaged
In the event that your order arrives in a damaged condition please contact us within 48 hours of receipt. Please email us photographs of the damage and the packing to
support@thelightsource.co.uk. Without this information we cannot properly investigate the issue.
We will be happy to arrange collection of any damaged or faulty goods. Once the goods have been received back by us and inspected we will arrange, at our expense, a replacement product.
Please note we can only supply replacement products via standard delivery methods - if you need the order express delivered then you will need to cover the difference in cost.
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Can I order an item for delivery to an international address?
Yes, we use FedEx or a similar service to ship our goods, so can deliver to almost anywhere in the world. A full list of the countries served can be seen when you view your basket. In the 'Order Summary' section is a drop-down menu, selecting your ...
Our unwanted returns policy
Public Customers Our simple returns policy is designed to allow you to shop with peace of mind. As a member of the public you can return unwanted products so long as you inform us within 14 days of receiving the order. You will be provided a ...
Cancelling Orders
You have the right to cancel an order, and you can do so by telephone, or emailing us at support@thelightsource.co.uk. We encourage you to do this as soon as possible so as to catch the goods before they are dispatched, or manufacturing commences. ...