Cancellations, Returns & Refunds
Your goods arrived damaged
In the event that your order arrives in a damaged condition please contact us within 48 hours of receipt. Please email us photographs of the damage and the packing to support@thelightsource.co.uk. Without this information we cannot properly ...
Our unwanted returns policy
Public Customers Our simple returns policy is designed to allow you to shop with peace of mind. As a member of the public you can return unwanted products so long as you inform us within 14 days of receiving the order. You will be provided a ...
Cancelling Orders
You have the right to cancel an order, and you can do so by telephone, or emailing us at support@thelightsource.co.uk. We encourage you to do this as soon as possible so as to catch the goods before they are dispatched, or manufacturing commences. ...